Our goal is to make your experience with Gemstonefinds.com the best possible.

Scroll down for answers to our most frequent asked questions. If you don't see an answer to your question please send us an email at info@gemstonefins.com and we will be happy to help you!

Q: WHAT ARE YOUR CUT OFF DATES FOR DELIVERY BY CHRISTMAS
A:  For the 2009 holiday season, the following order deadlines apply for delivery by 25th December::

USA:                            December 18th, 2009

CANADA:                    December 15th, 2009

UK:                                December 9th, 2009

APO/FPO AE ZIP 093    December 3th, 2009

APO/FPO (remaing ZIPs)    December 9th, 2009

Q: WHAT ARE YOUR HOURS OF OPERATION?
A: Our hours of operation are:

ONLINE:
24 hours per day
7 days per week
365 days per year

OFFICE:
Monday - Friday:
10:00 AM - 4:00 PM
Pacific Time (excluding holidays)

Q: DO YOU HAVE A CATALOG?
A: Gemstonefinds currently does not have a printed catalog available by regular mail.

Q: HOW DO I FIND A PRODUCT?
A: All product, pricing, specifications, and availability can be found at our online store. Please use our SEARCH feature to quickly locate the product(s) that you are interested in purchasing.

Q: ARE YOUR ITEMS NEW
A: YES, all our items are brand new in original packaging (where applicable)

Q: WILL I RECEIVE THE EXACT GEMSTONE PICTURED
A: As gemstones are created naturally, no two are exactly alike making them even more appealing, The picture shown is a representation of the item you'll receive from the available lot.  Please expect natural variations.

Q: HOW CAN I PAY FOR MY ORDER?
A: See Payment Methods below:

You can place your order for Gemstonefinds products on our secure, online store 24-hours a day.

I HAVE A CREDIT CARD

WE ACCEPT THE FOLLOWING CREDIT CARDS
:: Visa  :: Master Card  :: Discover Card :: American Express

FRAUDULENT ACTIVITIES:
Fraudulent activity related to the use of this site, including the fraudulent placing of orders, use of lost or stolen credit cards or submission of fraudulent checks, money orders or cashiers check will be prosecuted to the fullest extent of the law. Gemstonefinds submits all fraudulent use of credit cards and checks to the applicable authorities

I DON’T HAVE A CREDIT CARD

PayPal:
Currently, for those that may not have a credit card, we accept PayPal payments.

Q: DO YOU SELL WHOLESALE?   
A: At the moment we do not sell wholesale.

Q: WHEN WILL MY ITEM SHIP?
A: Orders ship within three business days and generally arrive 7-10 business days after you placed your order.

Q:  HOW LONG WILL IT TAKE TO RECEIVE MY ITEM(S)?
A: Please allow 3 to 6 business days to receive an item after it has been shipped. 

Q:  HOW IS YOUR SHIPPING CALCULATED?
A: The Shipping Charges are based on the item's weight and the destination zip code. This method applies to both US and International order.

Q: DO YOU SHIP INTERNATIONALLY?
A: Yes, we ship to the following countries: Canada, United Kingdom

Q: WHY IS MY ORDER BACKORDERED?
A: In a very small percentage of our orders, inventory can be depleted by the time your order reaches the warehouse. Should this occur, Gemstonefinds will notify you of the backorder status within one (1) business day of order processing.

SHORTAGES:
Any order that is shipped incomplete, will be completed by Gemstonefidns. The missing item(s) will either be shipped at no additional charge, or a credit for future purchases will be issued. Notification of shortages must be made within 3 days of receipt of merchandise.